Authorized returns will be accepted at the discretion of VacSmart™.
If NEW UNUSED merchandise is no longer needed, please contact us within three business days of delivery. Your item may be returned for a refund minus a 10% restocking fee. Items should be returned in their original product packaging. Products must also include a copy of the invoice and be returned freight pre-paid and insured to VacSmart™. Undamaged merchandise must have been purchased within the previous 20 days and be returned in a resalable condition. Returned merchandise that has been opened or partially used will not be accepted for credit. Once product is received and inspected if any use is evident additional restocking fees may apply, or the return rejected and product returned to buyer at buyer's expense.
All returns must receive a Return Merchandise Authorization (RMA) number. Please contact us to request an RMA. Once the RMA has been approved you will receive an RMA number. The RMA number is valid for seven days. Boxes without an RMA number on the shipping label will not be accepted. DO NOT write the RMA on the box. RMA numbers should be printed on the shipping label. Returned products cannot be accepted if their original boxes are damaged, written upon, marked, or stickers or labels of any type placed upon them.
Product refunds involving purchase with free shipping will be reduced by the outgoing shipping costs covered by VacSmart™.
We're sorry, but returns are not allowed on custom or special orders.
All received product that is not within VacSmart™'s return policies will be returned to the customer, freight collect, or held for a customer-issued call tag. We are not responsible for product unclaimed for over 45 days.
It is your responsibility to note any damage or possible damage on the bill of lading before accepting delivery.
It is the receiver's responsibility to contact VacSmart™ upon receipt to report damage. VacSmart™ must file all damage claims. The receiver must hold the package until the carrier picks up and inspects the damaged product. We may ask you to help expedite the claim process by taking photos of the damaged package and product. Please do not throw away any original packaging.
A replacement order will not be shipped until a claim has been filed with the carrier. In the event the order was shipped via truck and the bill of lading was signed for free and cleared by the receiver, a replacement order will not be shipped until the claim has been finalized with the carrier. If a replacement order is needed before the damage claim is finalized, a payment by the customer will be required to ship the replacement order. Once the claim has been resolved, and pending the results of the damage claim, a credit may be issued to the original invoice. Failure to do any of the above may invalidate your damage claim.
Refunds / Exchanges
Exchanges and refunds are at the discretion of VacSmart™.
VacSmart™ reserves the right to facilitate and assign responsibilities for each party. If it is determined that the customer has no responsibilities, then a full refund or exchange will be made. If both VacSmart™ and the customer share responsibilities, then the refund or exchange will be apportioned accordingly. VacSmart™ is responsible for delivering correct items in a working condition to the customer. Customers may be responsible for costs incurred by VacSmart™ to fulfill your order (such as handling, shipping, repairs).
Please note that it may take up to five business days for your return to reach our warehouse. Once it is received and inspected by our shipping department manager (this typically happens within 72 hours of receipt), we will process your refund and apply compensation within seven days. Please note that depending on your issuing credit card company, it may take up to 10 business days after the credit is applied for the refund to post to your account.
VacSmart™ will make every effort possible to cancel orders when requested by the customer. The customer is responsible for any costs incurred up to the point where the order can be cancelled. These costs may include restocking fees, shipping expenses, and other unforeseen fees. We are sorry, but there are no cancellations for special or custom orders.
Orders already in transit to the customer's location cannot be cancelled. At this time a return request will need to be made and an RMA assigned. If customer refuses shipment they will be responsible for all freight costs associated with both the outbound and return freight costs, along with any restocking fees.